Frequently Asked Questions
Information
What is the difference between the basic nursing cloth and the luxury nursing cloth?
The deluxe version has a firmer arch at the top that stays open wider, making it even easier to use. It's made of luxurious fabrics that stay beautiful longer.
Who makes the products?
Lilii Flora products are made in our studio using sustainable, organically certified fabrics. We also consider sustainability and minimize plastic use throughout the entire process.
Order
Is there a minimum order amount?
No, we do not have a minimum order amount!
What payment methods can I use?
You can pay with iDEAL, Mister Cash, Sofort, MasterCard, VISA and Klarna (pay later)
Do you also have a store?
No, unfortunately not. We're an online store where you can shop 24/7!
Dispatch
How much does shipping cost?
The Netherlands
For orders under € 6.99, shipping is €4.95. For orders over € 6.99, shipping is FREE!
Belgium
For orders under €89, shipping is €7.95. For orders over €89, shipping is FREE!
Who will deliver my package?
Your package will be delivered by Post NL or DPD.
What is the delivery time?
Shipping time is usually 1 to 3 business days. Check the current shipping time in the banner at the top of the webshop.
Is shipping to Belgium, Germany or France possible?
Yes, this is no problem at all.
Return
Can I return my order?
You have the right to cancel your order up to 14 (calendar) days after receipt without giving a reason. You will then receive your money back within 3-5 business days. You are responsible for the return shipping costs, as well as the shipping costs you paid for your order.
You can register your return by sending an email to info@liliiflora.nl for return instructions.
When will my return not be accepted?
- If the product has been worn/used and/or washed;
- Pacifiers and teething rings
The product must be returned in its undamaged and original packaging (bag or box). (This also includes labels.)
- Unfortunately, we cannot accept returns for items that have been personalized especially for you.
Other questions…
Is your question not listed here? Send it to info@liliiflora.nl.